Common Questions


What materials do you use?
Most of our designs are in 18k Gold Plated, Silver Plated, & Rose Gold Plated, unless otherwise stated.  All lead & nickel free.
The Stones in our Willow Necklaces, Earrings & Rings are a Natural Agate Druzy Stone.
We source quality products to use in our designs.  All computer screens are different, so colours can vary from one device to the next.

How do I care for my jewelry?
We always recommend removing your jewelry when you shower & swim to improve the life span of your items. All Sterling Silver will eventually oxidize and tarnish but can be restored to shine with a polish. 
Leaving your W&G jewelry in a humid environment will damage the product and void warranty. 
Avoid your jewelry coming in contact with any hair products, make up, etc. The chemicals in these products can break down any coatings or adhesives and result in damage to your jewelry. 
If you happen to bend the posts on your Willow Studs, please take caution while straightening them, as they are delicate and could even break off.  
All our pieces are hand inspected 3-4 times before making it to you to ensure the best quality.
Do you make custom orders?
Absolutely! We have a lot of brides that choose us for their brides maids jewelry, gifts, etc.  Send us an email if you have an idea you would like us to bring to life.
Do you offer warranty?
Yes, our willow Studs have a 1 year limited warranty on them! This covers the whole earring and gemstone of any manufacture flaws.  Warranty does not cover mis care of your earrings, including damage to earring posts.

Where are you shipping from and what are your shipping times?
We ship from our studio outside of Regina, Saskatchewan, Canada.  Your order will ship out of our studio in approx. 7 business days of your purchase, and shipments within Canada generally take 2-3 business days. 
Shipments over seas ship out from our studio in approx. 7 business days of your purchase and can take up to 10-14 business days to arrive if they get stuck at Customs.  Not all international orders are eligible for Tracking
Please contact us if you are worried about shipping times or need your order for a specific date.
*All custom charges are the responsibility of the customer.

Can I wholesale your jewelry?
Of Course!  We are excited to be expanding and are always looking forward to taking on new retailers.  Please fill out our wholesale application and we will get back to you as soon as possible.  Any wholesale applicants must consent to Willow & Grey Jewelry's Terms and Conditions prior to application and purchase.

​Secure Ordering & Payment Options
 We accept all major credit cards and paypal through our secured site

Returns & Refunds
Returns are accepted within 30 days of purchase for a full refund (less shipping costs) for any unworn merchandise in the original packaging; all return shipping costs are the responsibility of the purchaser. All returns must be preapproved, please email willowandgreyjewelry@gmail.com

For hygienic reasons ALL earrings are final sale

Quality is extremely important to us. If there is a problem with your order, please contact us immediately at willowandgreyjewelry@gmail.com

Any other inquires please contact us at willowandgreyjewelry@gmail.com